Refund policy
Warranty Policy
Luke’s Toy Factory products are guaranteed for 1 year from date of purchase under normal and intended use and service against defective workmanship and material. If our product fails to meet our limited warranty during the 1 year warranty period, we will, at our option, replace the product free of charge, or provide you with a replacement of comparable value.
This 1 year warranty does not apply in cases of damage in transit, inadequate care or neglect, abuse, abnormal use, misuse, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow product instructions, extended immersion in water (except for normal cleaning in sink only- no dishwasher cleaning), improper storage or maintenance of the products, or improper service or causes not arising out of defects in materials and workmanship.
Please Contact James Barber for all questions about this warranty:
Tel 212-598-4500
jim@lukestoyfactory.com
Return Policy
Returns and Refund Policy:
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Luke's Toy Factory
128 East Liberty Street
Suite 5
Danbury, CT 06810
Phone 212-598-4500
email: jim@lukestoyfactory.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jim@lukestoyfactory.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jim@lukestoyfactory.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jim@lukestoyfactory.com.